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Terms of Service

Last Updated: February 22, 2026

PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING THE NOTICE BY COURTPALS APPLICATION (“SERVICE”). BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE.

1. Description of Service

Notice by Courtpals (“Service,” “Application,” or “App”) is an online document preparation and mailing service operated by Courtpals.com (“Company,” “we,” “us,” or “our”). The Service assists users (“you,” “your,” or “User”) in preparing and mailing claims pursuant to the California Government Tort Claims Act (Government Code Sections 810-998.3).

The Service provides:

  • A guided form to collect information required by Government Code Section 910
  • Lookup assistance for government entity mailing addresses
  • Generation of a print-ready claim document
  • Mailing of the completed claim via United States Postal Service first-class mail

The Service is a technology platform for document preparation. It is not a law firm, does not employ attorneys for the purpose of providing legal services to users, and does not provide legal advice or legal representation.

2. No Attorney-Client Relationship

THIS IS THE MOST IMPORTANT PROVISION OF THESE TERMS.

THE SERVICE IS A DOCUMENT PREPARATION AND MAILING SERVICE ONLY. USE OF THIS SERVICE DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP BETWEEN YOU AND COURTPALS.COM, ITS OWNERS, EMPLOYEES, AFFILIATES, OR ANY OTHER PERSON OR ENTITY ASSOCIATED WITH THE SERVICE.

THE SERVICE DOES NOT PROVIDE:

  • Legal advice or legal opinions
  • Legal representation or legal counsel
  • Evaluation of the merits of your claim
  • Advice on legal strategy or litigation
  • Interpretation of statutes, case law, or regulations
  • Guidance on whether to file, when to file, or how to pursue a claim

No communication through this Service — whether through the application interface, email, customer support, or any other medium — constitutes legal advice or creates an attorney-client relationship.

No information provided by this Service should be considered a substitute for the advice of a licensed attorney who can evaluate the specific facts and circumstances of your situation.

3. Strong Recommendation to Consult an Attorney

WE STRONGLY RECOMMEND THAT YOU CONSULT WITH A LICENSED CALIFORNIA ATTORNEY BEFORE AND AFTER USING THIS SERVICE.

A licensed attorney can:

  • Evaluate the merits and value of your claim
  • Advise you on applicable filing deadlines and whether your claim is timely
  • Identify all potentially liable government entities
  • Ensure your claim narrative adequately preserves your legal rights
  • Represent you if the government entity rejects or ignores your claim
  • Advise you on next steps, including filing a lawsuit within the applicable statute of limitations

Government tort claims are subject to strict filing deadlines under Government Code Sections 911.2 and 911.4:

  • 6 months from the date of accrual for claims involving death, personal injury, injury to personal property, or injury to growing crops
  • 1 year from the date of accrual for all other claims

Missing a filing deadline may permanently bar your claim. The Service does not calculate, track, or guarantee compliance with any filing deadline. It is YOUR sole responsibility to determine and meet all applicable deadlines.

4. User Responsibilities and Representations

By using the Service, you acknowledge, represent, and agree that:

a) Accuracy of Information. You are solely responsible for the accuracy, completeness, and truthfulness of all information you provide through the Service. The Service generates documents based on the information you supply. We do not independently verify, evaluate, or validate the accuracy of any information you provide. Filing a government tort claim containing false or misleading information may have legal consequences.

b) Government Entity Selection and Addresses. While the Service assists in identifying the correct mailing address for government entities, you are solely responsible for verifying that: (i) you have identified the correct government entity or entities against which to file your claim; and (ii) the mailing address used for your claim is current and correct.

c) Filing Deadlines and Timeliness. You are solely responsible for knowing and complying with all applicable filing deadlines. The Service does not calculate, track, monitor, or guarantee compliance with any deadline. If you are unsure whether your claim is timely, consult a licensed attorney immediately.

d) Identification of All Liable Entities. You are solely responsible for identifying all government entities against which you wish to file claims.

e) Legal Sufficiency. The Service generates a claim document designed to substantially comply with Government Code Section 910. However, the Service does not guarantee that any government entity will accept your claim as legally sufficient.

f) Electronic Signature. By electronically signing your claim through the Service (whether by signature pad or typed signature), you represent and warrant that: (i) you are the claimant or a person authorized to sign on behalf of the claimant; (ii) the information provided is true and correct to the best of your knowledge; and (iii) you intend the electronic signature to have the same legal effect as a handwritten signature.

g) Capacity. You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms and to authorize the filing of a government tort claim.

5. Mailing and Delivery

a) Method of Mailing. The Service mails claims via United States Postal Service (USPS) first-class mail with Intelligent Mail barcode tracking.

b) Limitations of First-Class Mail. First-class mail does NOT provide: certified delivery confirmation, signed proof of delivery, or a return receipt. If you require proof of mailing, proof of delivery, or certified mail service, you must arrange for that independently.

c) Filing Date. Under Government Code Section 915, when a claim is mailed, the filing date is generally the date of mailing (the date the claim is deposited in the mail), not the date the government entity receives it. However, the Service does not guarantee that any particular mailing date will be recognized or accepted by the government entity as the official filing date.

d) Delivery Risks. The Service is not responsible for: delays in mail delivery by USPS; loss or destruction of mail in transit; misdelivery; delivery to an incorrect address; failure of the government entity to process or acknowledge receipt of the claim; or any other event occurring after the claim is deposited in the USPS mailstream.

e) Tracking. The Service provides USPS scan-level tracking information as it becomes available. Tracking information is provided by USPS and may be incomplete, delayed, or inaccurate.

6. Payment, Fees, and Refunds

a) Service Fee. The Service charges a flat fee of $19.99 per claim for document preparation, printing, postage, and first-class mailing.

b) Payment Processing. Payment is processed securely through Stripe, Inc. The Service does not store, access, or have visibility into your credit card number or payment credentials.

c) What the Fee Covers. The Service fee covers the cost of: (i) document preparation and PDF generation; (ii) printing of the claim document; (iii) USPS first-class postage; and (iv) deposit into the USPS mailstream. No portion of the fee constitutes payment for legal advice, legal services, or legal representation.

d) Refund Policy.

  • If a claim has NOT yet been printed and entered into the USPS mailstream, you may request a full refund by contacting support@courtpals.com.
  • If a claim HAS been printed and entered into the USPS mailstream, no refund will be issued.
  • In the event of a system error that prevents your claim from being mailed, a full refund will be issued.
  • Refunds are processed through Stripe and typically appear within 5-10 business days.

7. Intellectual Property

The Service, including its design, code, functionality, logos, trademarks, and content (excluding user-provided information), is the property of Courtpals.com and is protected by applicable intellectual property laws.

The claim documents generated by the Service are prepared for your use. Upon generation and payment, the content of the claim document (which is based on information you provided) is your property.

8. Third-Party Services

The Service integrates with third-party services including but not limited to:

  • Stripe, Inc. — payment processing
  • Lob, Inc. — printing and mailing
  • OpenAI, Inc. — address lookup assistance
  • Supabase, Inc. — data storage and authentication

Your use of these third-party services is subject to their respective terms of service and privacy policies.

9. Privacy and Data Protection

a) Information We Collect. The Service collects personal information necessary to prepare and mail your government tort claim, including: your name, mailing address, email address, and the details of your claim.

b) How We Use Your Information. Your information is used exclusively for: (i) preparing your claim document; (ii) mailing your claim to the designated government entity; (iii) providing claim status and tracking information to you; (iv) processing your payment; and (v) communicating with you about your claim or the Service.

c) Data Security. Your information is stored using industry-standard encryption and access controls. Data is encrypted in transit (HTTPS/TLS) and at rest.

d) Data Sharing. We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

e) Data Retention. Your claim data is retained for as long as your account is active. You may request deletion of your account and associated data by contacting support@courtpals.com.

f) Privacy Policy. For complete details on our data practices, please review our Privacy Policy.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COURTPALS.COM, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES (COLLECTIVELY, THE “COURTPALS PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COURTPALS PARTIES EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE SERVICE FOR THE SPECIFIC CLAIM GIVING RISE TO THE LIABILITY.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

YOU ACKNOWLEDGE AND AGREE THAT YOU USE THIS SERVICE ENTIRELY AT YOUR OWN RISK.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Courtpals Parties from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses arising out of or in connection with your use of the Service.

13. Class Action and Jury Trial Waiver

a) Class Action Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

b) Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND COURTPALS.COM EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

14. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be subject to good faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in Los Angeles County, California.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date and provide notice through the Service or via email.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You and Courtpals.com agree to submit to the personal and exclusive jurisdiction of the courts located in Los Angeles County, California.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, or severed from these Terms. The invalidity of any provision shall not affect the remaining provisions.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Courtpals.com regarding your use of the Service.

19. No Waiver

The failure of Courtpals.com to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Courtpals.com may assign its rights and obligations without restriction.

21. Contact Information

For questions about these Terms, the Service, or to request a refund or data deletion:

Courtpals.com
Email: support@courtpals.com
Website: https://courtpals.com